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online technical support How hiteksquad Support

The 'Squad' Business Process delivers robust and efficient Support System with the STRAP Technical Support System. Short for Strategic Trustful Responsive and Accurate Productivity, STRAP is a harness to resolve complicated technical problems, while offering a premium experience to our customers.

Incidence Report, Diagnosis and Resource Allocation

First Incidence Report (FIR) is registered real time followed immediately by First Response (FR) by our Team in not more than 2 Minutes. Next the Project Leader (Commander) does due diligence to identify the Core Technical Requirements of the Project. Basis his evaluation Technical Resources is allocated to the project. Thus Squad is assigned the Project (in not more than 15 minutes).

Functional Restoration and Problem Resolution

Hitek Squad establishes Remote Connection with your Computer and operates seamlessly to offer most modern Services. The modus operandi is to complete objectives construed on three levels of priorities:

  • Primary Routine/ Top Customer Priority: Damage Control, Data Recovery, Critical Operation Restoration Schedule: 4 Hours (May Change on Project Basis)
  • Secondary Routine/ Technical Fulfillment: Comprehensive Technical Solution with Highest Specifications
  • Tertiary Routine/ Proactive Leaders: User technical requirements and behaviour are mapped to recommend upcoming technology and upgrades. Thus making the user experience sophisticated, evolved and future ready Schedule: 7 Days

Hitek Squad Trust Bond offers complete privacy and non disclosure in data, system or service that the Squad may offer or interface during the tenure of the Project. Further, high data security measures are implemented at Hitek Squad Service Center (HSSC)

After Sales Service

The Squad is vigilant for any relapses or 'side effects' that may arise. Thus monitoring the system behaviour for 7 Days to plug in any lapses. We seek our customers’ feedback to make us sharper and take measures to offer better service:

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